Have you ever placed an order with Amazon, and when it arrived, the package was empty? Not only is this annoying, but it can also be quite confusing. You don’t know who to contact or how to go about getting a resolution. Here’s what you need to know about contacting Amazon about an empty package. Click the button to contact Amazon.
Contact Amazon About Empty Package
The first step in contacting Amazon about an empty package is to determine why the package was empty. If you received a message that said “Your item(s) have been delivered but are not included in your shipment” then you may not have received the item(s) due to a packing error. In this case, you should contact Amazon Customer Service for assistance.
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Tracking Info Says It Was Delivered
If, however, the tracking information shows that the item was delivered properly but the package is still empty then it is possible that your package was stolen from your porch or mailbox. In that case, it is important to contact your local law enforcement first and make sure they are aware of the situation. Once they have been made aware of the theft then you should contact Amazon Customer Service and let them know what happened so they can take further action as needed.
What Info To Provide Amazon Customer Service With
When contacting Amazon Customer Service regarding an empty package it is important to provide as much information as possible such as order number, order date, tracking information if applicable, and any other relevant details regarding the incident. This will help them quickly identify and resolve the issue. The customer service team will work with you to determine what happened and provide a resolution such as refunding or replacing your order if necessary.
Conclusion:
If you ever find yourself in a situation where your package from Amazon has arrived empty then do not panic! There are steps that can be taken to get a resolution from Amazon Customer Service including checking for packing errors and reporting thefts (if applicable). By providing all of the necessary information when contacting customer service, you can rest assured knowing that Amazon will quickly identify and resolve any issues related to your order.
