Amazon is one of the biggest e-commerce platforms globally and offers a vast range of products, including mattresses. There are various types of mattresses available on Amazon, such as memory foam, hybrid, innerspring, latex, and air mattresses. Additionally, you can choose from different brands, sizes, prices, and features while shopping.
However, purchasing a mattress online can be challenging since you cannot test it before buying. Consequently, you may end up with a mattress that does not match your requirements or expectations. In such cases, you may want to return the mattress to Amazon and seek a refund or exchange.
But, how can you return a mattress to Amazon? What are the prerequisites and steps to follow? How much time does it take, and is there any cost involved? In this article, we will address these questions and provide some effective tips on returning a mattress to Amazon.
How to Return a Mattress to Amazon
Returning a mattress to Amazon can vary based on whether the mattress has been opened or not. If the mattress has not been opened, you can return it within 100 days of purchase, although the terms of third-party sellers may differ. However, if the mattress has been opened, it may not be eligible for return to Amazon. However, a refund may still be available based on the seller’s policy.
To return a mattress to Amazon, follow these steps:
Visit the Amazon Returns Center or click on ‘Return or Replace Item’ next to the mattress in your Shopping History.
Select the reason for the return and choose between an exchange or a refund. Once reason is selected, schedule a pickup date and time that is convenient for you.
After Amazon emails you the return label and packing slip, print them out.
Pack the mattress properly in the original packaging or an appropriate box and attach the return label and packing slip to the package.
On the scheduled date and time, wait for the courier company (such as FedEx or UPS) to pick up the package.
Track the return on the Amazon website or app, and wait for the refund or exchange to be processed.
How Long Does It Take to Return a Mattress to Amazon
Several factors can influence the duration it takes to return a mattress to Amazon, such as:
- The availability of pickup slots and courier services in your area.
- The distance between the seller’s warehouse and your location.
- The refund policy and processing time of the seller.
- The payment method used for the purchase.
According to Amazon’s Returns FAQ, returning a mattress to the seller can take up to 25 days for Amazon. After this, it may take an additional two to three weeks to receive your refund or exchange. However, the duration may vary depending on the seller and payment method, and some refunds or exchanges could be processed faster than this.
How Much Does It Cost to Return a Mattress to Amazon
The cost of returning a mattress to Amazon depends on whether the mattress is opened or unopened. If the mattress is unopened, Amazon will typically cover the shipping fees for you, and you may not have to pay anything. However, if the mattress is opened, you may have to pay for shipping fees depending on the seller’s policy.
Some sellers may provide free returns or exchanges for opened mattresses within a specified trial period, usually around 30 days. Others may charge you based on the mattress’s weight and size. Additionally, some sellers may not accept returns or exchanges for opened mattresses at all.
It is crucial to review the seller’s policy before purchasing a mattress on Amazon. You can find this information on the product page under ‘Returns Policy‘ or ‘Seller Information.’ If you have any inquiries or concerns, you may also contact the seller directly.
Tips for Returning a Mattress to Amazon
The process of returning a mattress to Amazon can be smooth or challenging depending on how well you prepare and follow the instructions. To help you return a mattress successfully, here are some tips to keep in mind:
- Carefully read the product description before purchasing a mattress on Amazon. Ensure that you understand the mattress’s features, specifications, warranty, and reviews. Compare various options and select the one that suits your needs and preferences.
- Check the seller’s policy before purchasing a mattress on Amazon. Confirm the duration within which you can return or exchange the mattress, the applicable terms and conditions, and the cost involved. Reach out to the seller if you have any uncertainties.
- Retain the original packaging and receipt of the mattress. In case you choose to return or exchange the mattress, you will need to pack it appropriately and provide evidence of purchase. Losing or damaging the original packaging or receipt may make it challenging to return or exchange the mattress.
- Test the mattress quickly and cautiously. If you are uncertain whether the mattress is suitable for you or not, try it out for a few nights to see how you feel. Avoid removing the tags, spilling anything, or damaging the mattress in any way. If you opt to return or exchange the mattress, ensure that it is in good condition and clean.
- Adhere to the instructions for returning or exchanging the mattress. Visit the Amazon Returns Center or your Shopping History, select the ‘Return or Replace Item’ button next to the mattress you want to return, and choose the reason for your return. Indicate whether you want a refund or an exchange. Select the ‘Heavy-Bulk’ option for mattresses and pick a suitable pickup date and time. Amazon will email you a return label and packing slip, which you should print. Pack the mattress correctly in its original packaging or a suitable box, attach the return label and packing slip to the package, and wait for the courier company to pick up your package on the scheduled date and time. Track your return on the Amazon website or app and wait for your refund or exchange.
FAQs
How do I return a mattress after opening it?
You will have to make sure that you haven’t crossed that 30day return window set by Amazon for opened mattresses. Just contact customer service or visit their Returned Center page. If you exceed this deadline, Amazon won’t accept return mattresses.
Can I return a mattress purchased on Amazon?
Yes, you can return a new mattress that you have purchased on Amazon. But there are a few conditions. It is best that your mattress should not be opened or expanded and that all the packaging remains intact.
Final Words
Amazon is a great place to shop for mattresses online, as it offers a wide range of products, brands, prices, and features. However, buying a mattress online can also be risky, as you may end up with a mattress that does not meet your expectations. In that case, you may want to return your mattress to Amazon and get a refund or exchange.
Returning a mattress to Amazon can be easy or difficult depending on whether you have opened the mattress or not, how long you have had it, what seller’s policy applies, and how well you follow the instructions. Therefore, it is important to do your research before you buy a mattress on Amazon, check the seller’s policy before you open the mattress, test the mattress carefully and quickly, and follow the instructions for returning or exchanging the mattress.
By following these tips, you can return your mattress to Amazon effectively and save yourself time, money, and hassle. You can also find another mattress that suits your needs and preferences better and enjoy a good night’s sleep.
